Quick Answer: Why Is My Telstra NBN Not Working?

Why does my internet suddenly stop working?

Reboot your modem and router.

Sometimes Internet service providers (ISP) make changes on their end that can change the settings that connect your router to the Internet.

The way to fix this is to unplug both your modem and your router (you may have one piece of equipment that acts as both) and wait a full 60 seconds..

How do I reset my Telstra Gen 2 modem?

Re: How do I do a factory reset on a Telstra smart modem? To reset modem press the reset button located just below power button for about 10 seconds using a bent paperclip while modem is powered on. Modem should reboot resetting everything to factory defaults including WiFi SSID and password.

How do I contact Telstra NBN?

Sales. Call 13 2000. Sales.Accounts and billing. Call 13 2000. Accounts and billing.Concierge tech support. Call 13 2999. Concierge tech support.nbn. Call 13 2000. nbn.Other Options. Multilingual services. Find a Telstra Business Centre.

Why is my NBN not working?

Turn off power to the nbn™ connection box and contact your phone and internet provider. Alternating red/blue There may be a line fault, such as an off-hook telephone. Disconnect all non-compatible devices from telephone wall sockets. If that doesn’t work, contact your phone and internet provider.

Is there a problem with Telstra mobile network?

A Telstra spokeswoman said: “There is no issue with Telstra’s 3G and 4G network. “There was a vendor platform issue that impacted mobile virtual network operating services for a small number of wholesale customers. “The majority of those services have already been restored.

How do I reboot my NBN modem?

Locate the RESET button at the back of the wireless router. Hold the RESET button for 10 to 15 seconds, the lights at the front should start blinking, this is when you can let go. Wait about 5 minutes for the router to boot up again and try the connection.

How do I know if my NBN is working?

If you’re unsure whether your area is ready for the NBN, go to www.nbnco.com.au and enter your address in the check your address tool. The tool will tell you if you can connect to the NBN and will also tell you which technology will be used at your address.

Can I reset my NBN box?

To reset your nbn™ Connection Box: First, turn off the power to your connection box by unplugging it from the wall power outlet. Next, remove the power cable from your connection box and wait 2 minutes. Reconnect the cable and turn the power back on.

How do I reboot my Telstra modem?

Restart your modem:Remove the power cable from your modem for 10 seconds, then plug it back in.Wait 1-2 minutes for the modem to settle and go ‘green’, now check to see if your devices are connecting. This is a ‘reboot’ and can often solve connection problems.

What happened to BigPond?

The telco has been in the process of shutting down the BigPond brand since late 2013, when it changed its BigPond homepage to Telstra Media branding. … Now BigPond webmail will be shuttered in favour of a new service, Telstra Mail, that will replace @telstra.com and @bigpond.com email for home broadband customers.

How do I fix my Telstra NBN?

To do this, use a paperclip (or something similar) to press and hold the reset hole at the back of your Telstra modem, and keep it pressed in for 15 seconds. Allow 2-5 minutes for the modem to reconnect to the internet.

How do I fix my NBN connection?

Check that WiFi is on: If WiFI light is OFF, turn your modem’s WiFi button ON. … Reset the connection: Turn your modem and your computer off and leave them off for 60 seconds. … Connect via ethernet cable. Use an ethernet cable to connect your computer directly to your modem, then test your internet connection.

How can I speed up my NBN?

If internet speed is a concern for you, below are a few actions you can take that might improve your current speed.Before you start. … Turn it off, then on again. … Ensure you have the right speed pack. … Optimise your WiFi connection. … Upgrade your hardware. … Check for viruses and malware. … Want to talk nbn?

How do I reboot modem?

How to Reboot Your ModemUnplug the power cord from the gateway or modem and remove any batteries.Wait 60 seconds, and then reinsert any batteries and reconnect the power cable.Wait at least two minutes to allow the modem to power up. … Check your internet connection to make sure it’s working.

Why is my Telstra Internet so slow?

Actual speeds may vary, including due to your location/equipment/ software, data source, and internet traffic. Speeds may be slower when your devices are connected by Wi-Fi rather than Ethernet cable or if you’re a Telstra Air member and you’re using your home broadband service at the same time as a hotspot user.

What caused the Telstra outage?

The telco initially said a widespread internet outage was believed to have been caused by a denial of service (DoS) cyber attack, causing significant disruption. … Telstra said it was working to address the significant internet outage, which had impacted large numbers of users around Australia.

Why is my Telstra smart modem not working?

Re: Telstra smart modem not working You could try rebooting the modem. If that doesn’t work try a factory reset by pressing the reset button with a paper clip for about 10 seconds. Modem should reboot resetting everything to factory defaults.

How do I get my router back online?

Unable to Access Internet – Top Five Steps To Get Back Online NowCall your Internet Service Provider (ISP). The first step is to rule out any area-wide problems with your ISP. If all is well, proceed to step two to check your infrastructure.Reboot your network bridge. Find your cable/DSL modem or T-1 router and power it down. … Ping your router. Try to ping your router’s IP address.

Why does my NBN keeps dropping out?

Internal wiring can cause dropouts and a potential massive loss in speed. Your connection will improve with the additional points removed. If the dropouts persist through a stability profile, another router, and fixing internal cabling, then there is likely an issue with the line that nbn™ need to investigate.

What do you do when your WiFi isn’t working?

What to do when the internet is not working?Test a different device. Try another device, such as a smartphone or a tablet, and see if it will connect to Wi-Fi. … Look at your router and modem. … Reconnect to your Wi-Fi network. … Scan for viruses. … Call your service provider.

What do you do when your WiFi is not working?

If those steps don’t work, try restarting your connection to the network:Open your phone’s Settings app.Tap Network & internet Wi-Fi.Touch and hold the network name. … Turn Wi-Fi off and then on again.On the list, tap the network name.You’ll get a notification to sign in.More items…